Employment opportunities at nzsidekick
We believe that everyone deserves moments of magic, and that's why we work together as a team to achieve success while embracing a fun and dynamic work culture that celebrates our values. Our team comprises individuals from various backgrounds, cultures, languages, beliefs, experiences, and talents. It fosters a culture of inclusivity and innovation where different perspectives are not only welcomed but celebrated!
Check out our available positions and if you think you are the right fit then please get in touch:
Australia
Role Type
Permanent • Full-time • Associate
Description
About Us
Fine Tours Group - FTG (New Zealand Fine Touring - NZFT and Inside Australia Travel - IAT) is a tech-enabled travel business with a strong market opportunity and a rapid growth trajectory. FTG operates a multichannel strategy to sell travel in New Zealand and Australia. We offer highly tailored, bespoke advice to our customers, ensuring they have the best possible experience. We are proud to bring New Zealand and Australia to the world!
Our values guide everything we do: Stay True, Look Beyond, Empower, and Band Together.
About the Role
This is an opportunity for an experienced sales professional to combine their expertise with a genuine passion for travel! If this sounds like you, we would love to hear from you!
What does the role look like?
- Design personalised Australian travel experiences and itineraries
- Building long-term relationships with leisure clients and agents
- Manage bookings, including amendments, documentation and supplier coordination
- Proactively manage the sales pipeline to maximise conversion and revenue
- Provide ongoing customer support throughout the travel journey
- Collaborate with the wider team to share knowledge and contribute to a positive workplace culture.
This is a full-time, permanent role based on the Sunshine Coast, working 38 hours per week. The role is rostered between 7 am and 6 pm, Monday to Sunday, so weekend and public holiday work will be required.
Remuneration
- Uncapped earning potential!
- Base salary of $57,000 (depending on experience) plus uncapped commission. Expect total earnings of $70,000 - $115,000 per year as you smash your targets!
About You
You genuinely love travel and enjoy helping people create memorable experiences. You also bring:
- Experience in travel, tourism, or sales
- Strong motivation to achieve sales targets and performance KPIs
- Previous experience in travel consulting, preferably in the inbound Australian market
- Strong customer service and relationship-building skills
- Excellent attention to detail and organisational ability
- Confidence in managing multiple bookings and priorities
- A proactive and solutions-focused mindset
- A genuine passion for travel and creating memorable experiences
- Comfortable using CRMs, booking platforms and digital tools
- Strong written and verbal English communication skills
- Second language proficiency is an asset
What We Offer
- The opportunity to join a fast-growing, successful business on the Sunshine Coast
- Exclusive travel industry perks and destination experiences
- One work-from-home day per week
- Birthday Leave
- Supportive, collaborative and inclusive team culture
- Structured onboarding and ongoing training
- Career development opportunities across the Fine Tours Group
- The opportunity to work in an industry that creates lifelong memories for travellers
By joining FTG, you will be part of a great bunch of people from all over the world who have come together for a shared purpose: to deliver the very best New Zealand and Australian travel experiences!
Apply now with your CV and a short cover letter explaining why youâd be a great fit for Fine Tours Group
Role Type
Permanent • Full-time • Associate
Description
Join the Inside Australia Travel Talent Pool
Weâre always on the lookout for passionate people who love travel and want to be part of a purpose-driven, customer-focused team.
Whether your background is in sales, operations, marketing, or another field, if you believe in creating memorable travel experiences and want to grow with a supportive company, weâd love to hear from you!
By submitting an Expression of Interest, youâll be the first to know when relevant opportunities open up.
Why join us?
- Flexible and hybrid work options
- A passionate and collaborative team culture
- Ongoing training and career growth
- Travel discounts and familiarisation opportunities
Apply now and tell us where you see yourself making an impact!
New Zealand
Role Type
Permanent • Full-time • Entry Level
Description
About Fine Tours Group
Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australia and New Zealand travel brands. We plan and deliver trips end-to-end for travellers and travel advisors, curating bespoke journeys, building multi-stop itineraries, managing bookings, and supporting customers from planning through to travel.
Our values guide everything we do: Stay True, Look Beyond, Empower, and Band Together.
As we enter an exciting growth phase, we are expanding our reach. For you, this is a chance to join a business where your work has a visible impact, youâll be trusted to act, and youâll be backed by strong teamwork and clear pathways to grow as we scale.
About the role
Are you passionate about New Zealand travel and delivering high-caliber support to international guests? Do you bring a calm, resourceful approach to problem-solving and operational logistics?
We are seeking an experienced Customer Experience Coordinator to join our team in WÄnaka. In this pivotal position, you will play a crucial part in ensuring our international clients have an unforgettable experience in New Zealand. You will be trusted to ensure their itineraries run seamlessly, providing proactive operational support and expert resolution whenever travel plans shift.
This is a permanent full time, 40 hour per week position located in WÄnaka. Please note that weekend and public holiday work is required.
Responsibilities
- Champion the customer experience: Serve as a trusted point of contact for international clients, responding to incoming calls and client queries with professionalism and warmth.
- Resolve travel disruptions: Apply sound judgement and quick problem solving to resolve real-time disruptions, turning unexpected delays into smooth, reassuring solutions.
- Coordinate logistics and bookings: Make reservations and review documentation with high accuracy, efficiency, and a strict attention to detail.
- Maintain quality standards: Go beyond basic service delivery to consistently uphold our high standard of guest experience.
What we're looking for
- Deep knowledge about and passion for New Zealand travel.
- Solid background in administration, logistics management, or customer-facing operations.
- Broad IT competencies.
- Exceptional communication and interpersonal skills with a genuine customer-centric approach.
- A clear, level-headed approach when managing time-sensitive situations or travel changes under pressure.
- Strong attention to detail and accuracy.
Why you'll love working with us
- Impact: Play an important role in helping travellers experience New Zealand.
- Team: Work in a friendly, supportive and collaborative environment.
- Growth: Real opportunities to learn and develop with a growing business.
- Perks: Hybrid working framework, travel benefits, free breakfast, birthday leave, company social club.
By joining FTG, you will be part of a great bunch of people from all over the world who have come together for a shared purpose: to deliver the very best New Zealand and Australian travel experiences!
Apply now with your CV and a short cover letter explaining why youâd be a great fit for the Fine Tours Group team.
Role Type
Permanent • Full-time • Mid-level Senior
Description
Summary:
Fine Tours Group - FTG is a tech-enabled travel business with a market opportunity and rapid growth trajectory. FTG operates a multichannel strategy selling travel in New Zealand and Australia. We offer highly tailored and bespoke advice to our customers, ensuring they get the best experience possible. We are proud to bring New Zealand and Australia to the world!
The Marketing Manager, New Zealand is a hands-on market leader accountable for driving the local B2C customer acquisition and growth strategy. Owning the NZ marketing plan, brand application, organic content, and commercial website merchandising, you will turn Group priorities and market insights into high-impact go-to-market strategies.
Working closely with Product and Sales teams, you hold genuine decision-making authority to capture key market opportunities while leading execution through shared specialist capabilities across Performance, Lifecycle, Content, and Digital Experience.
What does the role look like?
- NZ Marketing Strategy & Planning: Develop and own the NZ marketing plan across key markets, products, and seasonality. Prioritise high-value opportunities based on customer, demand, and commercial evidence.
- Product Marketing & Go-to-Market: Partner with Product to turn opportunities into clear customer propositions. Lead integrated campaigns, product launches, and promotions from brief through commercial review.
- Brand, Content & Organic Marketing: Set content, social media, and editorial priorities. Direct organic search (SEO) and AI-discovery content strategies, ensuring brand alignment, accuracy, and commercial relevance.
- Commercial Website & Merchandising: Own commercial priorities across the NZ website portfolio. Direct product prominence, merchandising, and user journeys to optimise conversion rates.
- Performance Analysis & Growth: Monitor inquiries, bookings, sales, and conversion metrics against plan. Gather feedback from Sales and Product to diagnose performance changes and adjust marketing activities accordingly.
What we're looking for
- Experience: 5+ years in integrated marketing, brand strategy, digital content, product marketing, or growth-focused roles. Travel, tourism, or high-consideration consumer goods experience is strongly preferred.
- Commercial Judgement: Ability to translate performance data, customer insights, and product demand into clear commercial actions and campaign strategies.
- Digital & Merchandising Acumen: Strong understanding of organic search, digital acquisition, customer journeys, and web merchandising.
- Integrated Campaign Leadership: Proven track record leading multi-channel campaigns, product launches, and brand initiatives from concept to execution.
- Cross-Functional Leadership: Excellent collaborative skills, capable of guiding shared specialist teams, external agencies, and internal stakeholders without needing to perform every specialist task yourself.
Why you'll love working with us
- Impact: Play an important role in helping travellers experience New Zealand and Australia.
- Team: Work in a friendly, supportive and collaborative environment where wins are celebrated.
- Perks: Hybrid working framework, travel benefits, free breakfast, birthday leave, company social club.
By joining FTG you will be joining a great bunch of people from all over the world who have come together for a shared purpose - to deliver the very best New Zealand and Australian travel experiences!
Role Type
Permanent • Full-time • Entry Level
Description
Summary
Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australia and New Zealand travel brands. We plan and deliver trips end to end for travellers and travel advisors, curating bespoke journeys, building multi-stop itineraries, managing bookings, and supporting customers from planning through to travel.
FTG is in a growth phase as we expand our reach across New Zealand and Australia. For customers and partners, that means making it easier for more people to experience these destinations through trips that are carefully curated and consistently delivered. For you, itâs a chance to join a business where your work has a visible impact, youâll be trusted to act, and youâll be backed by strong teamwork and clear pathways to grow as we scale.
This is an opportunity for an experienced sales professional to combine their expertise with a genuine passion for travel! If this sounds like you then we would love to hear from you!
What does the role look like?
- Building long-term relationships with leisure clients and agents
- Creating tailor-made, once in a lifetime holidays in New Zealand and Australia
- Managing bookings, changes, documentation and policies
- A fast-paced role with a consistent, high quality lead pipeline, allowing you to maximise your earning potential immediately.
This is a full time, 40 hours per week permanent role based in Wanaka. Please note that weekend and public holiday work is required (rostered hours 6am-6pm Monday to Sunday).
Remuneration
- Uncapped earning potential!
- Base salary of $60,000 - $75,000 (depending on experience) plus uncapped commission. Expect total earnings of $80,000 - $115,000 per year as you smash your targets!
What we're looking for
- Experience in travel consulting with strong preference given to inbound travel to NZ and Australia.
- Proven ability to consistently achieve and exceed sales targets.
- Knowledge of New Zealand travel experiences and opportunities.
- Excellent written and verbal communication skills with the ability to build rapport and trust with international clients.
- Confident communicating with clients over the phone, video call and email.
- Highly organised with excellent attention to detail and follow through.
- Confident managing high-value bookings and complex itineraries.
- A genuine passion for travel and creating memorable experiences.
- Resilient and adaptable with the ability to perform well in a fast-paced environment.
- Second language proficiency an asset.
Why you'll love working with us
- Impact: Play an important role in helping travellers experience New Zealand and Australia.
- Team: Work in a friendly, supportive and collaborative environment where wins are celebrated.
- Growth: Tailored learning and development program.
- Perks: Hybrid working framework, travel benefits, free breakfast, birthday leave, company social club.
By joining FTG you will be joining a great bunch of people from all over the world who have come together for a shared purpose - to deliver the very best New Zealand and Australian travel experiences!
How to apply
It's as easy as getting in touch.
- Click the job title and complete the application process.
- Call us and ask to speak to someone. We can have a discreet no-obligation chat and answer your questions.
- Email us your C.V along with a letter telling us why you are awesome. - Why not tell us what you watch on Netflix, Prime, Neon or Disney so we can see if you fit our profile!
- Pop in and visit. If we like the look of you we might even interview you there and then!
e - careers@nzft.co.nz
p - 03 443 0812
Visa Requirements
We love working with people from anywhere in the world. If you meet the criteria for one of our positions but aren't sure if your visa allows you to work for us then get in touch. If you really are great we may be able to help you out.